Contact support
For account, training, billing, privacy or technical questions, email support@joinrack.app. Do not include passwords, authentication codes or more health information than is needed to explain the issue.
Beta access
RACK is currently distributed through Apple TestFlight. Open the beta link on an iPhone, install TestFlight if prompted and accept the invitation. TestFlight builds expire under Apple’s beta rules; if a build has expired, return to TestFlight and install the newest available version.
Offline workouts and sync
Strength logging is offline-first, so a workout can continue without mobile service or Wi-Fi. Keep the app installed and reconnect later to allow cloud sync. If a session has not appeared on another device, open RACK while online and allow a short time for synchronisation before editing duplicate copies.
Apple Health and Watch
Health access is controlled in iOS. If a run is missing, confirm RACK has permission to read the relevant workout and route categories, then reopen the app. Apple Watch is optional; the iPhone app can be used by itself. If the companion app is absent, check the Watch app on iPhone and make sure automatic app installation or the RACK install switch is enabled.
Account and data requests
Use the in-app controls where available. For access, correction, export or deletion questions, email support from the address associated with your account. Our privacy policy explains the data we collect, why it is used and your rights.
Training safety
RACK provides planning and logging tools, not medical advice or diagnosis. Stop if you feel unwell or experience pain, and seek qualified medical or coaching guidance when appropriate. Every prescription can be edited or skipped.